Utility Billing


For questions about your water & sewer bill, please contact  Deanna Donato at 541.327.2768, Ext. 302.

Billing Reminders     Billing FAQs

Below is general information and helpful tips about your bill:
Bills will be mailed out by the 4th of every month, for the prior months water usage.  The due date for your bill is ALWAYS the 25th of each month.  Payments can be made in person, online at xpressbillpay.com, over the phone, or placed in the drop box in the parking lot of City Hall.

STARTING SERVICE
Service can be started Monday - Friday (excluding holidays). A deposit of $120 is required at time service is started. An application can be obtained by email, fax, or in person at City Hall. Picture ID is also required with either a rental agreement or a warranty deed.
If you own the property:
If you are the established property owner (longer than 30 days), you may contact us with your request and we will verify the existing billing and identification information on file.
...if you bought the property less than 30 days ago:
You will need to fax, email, or bring in person to City Hall, a copy of your warranty deed attaching your name to that address as the new owner. You will also need to fill out the application and have picture ID. There is a deposit required of $120 at time service is started.
If you are renting:
You will need to fax, email, or bring a copy of your signed rental agreement in person to City Hall. You will be required to fill out an application and pay the required $120 deposit.
If you are a property manager or listing agent:
If you are an existing property manager of record, you may contact us with your request and we will verify the billing and contact information on file.
If you are a new property manager or listing agent representing the property owner, you will need to provide a property management or listing agreement to establish your authority to start utilities and fill out the application. Property Assignment Notices may be acceptable for bank owned properties that are not yet listed. An application will also be required.
Payment of deposit can be made via phone using Visa/MC/Discover or in person at City Hall with a check, money order, cash, or card.

STOPPING SERVICE
Stopping service permanently:

You may request to stop service by calling 541-327-2768 ext 302. Service may be stopped Monday - Friday (excluding holidays). Forwarding address and phone number are required in order to send you a final bill or any deposit you may have left.
Stopping service temporarily:
If yo want to suspend your service temporarily, such as during an extended vacation, you may elect to "Snowbird" your account. You may also do the same if you are attempting to sell your home and no one will be living in the home. Your service must be suspended for a minimum of 30 days to be eligible to "Snowbird".
Only the water portion of your bill will be suspended. The sewer charges will accrue each month at the base rate along with any late fees for bills not paid on time.
 

Water meter information, how to read your meter, leak detection, and bill adjustment requests due to a leak can be found by clicking on the following links:

Water Meters           Leak & bill adjustment info           Leak Adjustment Request           Utility Liens